Privacy Policy

1. Introduction

World Energy Market ("WEM", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website worldenergymarket.com and use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide, including:

• Name, email address, phone number
• Company name, job title, business information
• Billing and shipping addresses
• Payment information (processed securely via Stripe)
• Government-issued ID (for seller verification only)
• Communication preferences

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Pages visited, time spent, navigation paths
• Referring website address
• Geographic location (country/city level)

3. How We Use Your Information

• To provide and maintain our services
• To process transactions and send related information
• To verify seller identities and business credentials
• To facilitate communication between buyers and sellers
• To send administrative information, updates, and security alerts
• To respond to inquiries and provide customer support
• To personalize your experience and recommend relevant content
• To comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

• Counterparties: Limited information shared with transaction counterparties as necessary to facilitate deals (with your consent)
• Service Providers: Stripe (payments), email service providers, cloud hosting, analytics tools
• Legal Requirements: When required by law, regulation, or legal process

5. Data Security

We implement industry-standard security measures including TLS encryption, secure data storage, access controls, and regular security audits. Payment information is processed by Stripe and never stored on our servers.

6. Your Rights (GDPR / KVKK)

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

7. Cookies

We use cookies and similar technologies. Please refer to our Cookie Policy for detailed information.

8. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. After account deletion, we retain certain data for up to 5 years as required by financial and tax regulations.

9. International Transfers

Your data may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

10. Contact Us

For privacy-related inquiries, contact our Data Protection Officer at [email protected] or through our Contact page.